Billing, cancellation and refunds

Operator and contact

BEON PASS is operated by BEON LIMITED, United States. Mailing address: 401 Adams Street, Floor 3, Toledo, OH 43604, United States. Email: info@beonlimited.com. Contact us about the service, privacy, billing, security or complaints. Do not send passwords, API keys, payment-card details or recovery codes.

Plans and payer

The person purchasing or managing a paid subscription must be legally an adult and authorized to make the payments. An eligible younger organization member does not become the payer by accepting an invitation. Free costs US$0 and supports 3 active personal accounts. Pro costs US$5 per month. Team costs US$10 per active user per month, paid by the organization. An active user of a paid Team receives personal Pro benefits without a separate Pro charge; personal tools and activity remain private. AI agents, service identities, pending invitations, suspended users and removed users do not count as Team seats. Enterprise terms are separately agreed. The checkout offer controls the exact currency, tax treatment, quantity and first charge. Provider usage and third-party subscriptions are charged separately by those providers.

Renewals, trials and seat changes

Paid subscriptions renew monthly until canceled. Any included access or trial and its first-charge date are shown before enrollment. Team additions and removals are prorated, with adjustments ordinarily appearing on the next invoice. Accepting an invitation can add a billable active user; organization owners control invitations and membership. We do not charge an invitee’s personal payment method for organization membership. If a member already has an active Pro subscription, its billing is paused while paid Team coverage applies. When their last paid Team coverage ends, that existing Pro subscription resumes unless they canceled it. Remaining paid personal time is preserved; otherwise a new US$5 monthly period begins, subject to payment confirmation. Team-covered periods are not billed retroactively. A person without an existing Pro subscription returns to Free.

Cancel or update payment details

Use Plan & billing to cancel future renewal, resume where available or update a payment method. Cancellation ordinarily takes effect at the end of the paid period, and the confirmation states its effective date. Contact us if you cannot access your account. We preserve access needed to request cancellation, privacy assistance and refunds. Deleting the billed account or organization stops its BEON subscription but is not required to cancel.

Withdrawal and refunds

Mandatory local withdrawal, refund and consumer-guarantee rights remain effective. Where a 14-day withdrawal right applies to a distance service contract, submit a withdrawal through Billing or contact us within the applicable period; no reason is required. A timely declaration is recorded when submitted, not when support reads it. Requesting immediate access does not by itself waive statutory rights. Any lawful deduction for services supplied requires the applicable conditions to be met. We will evaluate and pay required refunds within the legal timeframe. Other refund requests are reviewed on their facts; duplicate or unauthorized charges should be reported promptly.

Taxes, failures and changes

Applicable taxes and the total payable must be disclosed before enrollment. Tax treatment can depend on customer location and business status. A failed payment may limit paid features; existing data is handled under our retention policy. Required action, renewal and price-change notices are provided as applicable. Material price changes do not silently amend an already accepted charge. Invoices and request receipts can be saved from your account. Cancellation status is shown in Billing; an email confirmation is attempted when you cancel.

Updated October 6, 2026. Version 2026-10-13.1.